FAQ
Location & getting here
Where is Hotel Alexander in Zurich?
Hotel Alexander is a family-run 3-star hotel at Niederdorfstrasse 40, 8001 Zurich, in the heart of Zurich's Old Town (Niederdorf). Zurich Main Station is about a 5-minute walk away. Bahnhofstrasse, the lake promenade, ETH/University and the financial district are also within walking distance.
How do I get from Zurich Airport to the hotel?
Zurich Airport (ZRH) is about 20 km from the hotel. A direct S-Bahn train takes around 10 minutes to Zurich Main Station. From there, walk about 5 minutes or take tram no. 4 two stops to «Rudolf-Brun-Brücke».
Is the Niederdorf noisy at night?
The Niederdorf is a lively Old Town street with bars and restaurants. Our rooms have soundproof windows, so you can sleep quietly right in the city centre.
Rooms & amenities
What types of rooms does Hotel Alexander offer?
The hotel has 41 non-smoking rooms:
- single rooms (approx. 12 m² / 129 sq ft, bed 100x200 cm)
- business rooms (approx. 15 m² / 161 sq ft, queen bed 140 cm)
- queen double rooms (approx. 15 m² / 161 sq ft, queen bed 160 cm)
- double rooms (approx. 18 m² / 194 sq ft, bed 180x200 cm)
- twin rooms (approx. 18 m² / 194 sq ft, two beds 100x200 cm)
- family rooms (double bed plus a third bed).
What is included in every room?
All rooms have free high-speed Wi-Fi, a bathroom with shower, desk, safe, flat-screen TV with satellite channels and soundproof windows. The first minibar filling is free. All rooms have air-conditioning.
Is there a lift? Is the hotel accessible?
The hotel is accessible step-free and has a lift to all floors. The breakfast room has two steps. Detailed accessibility information is available in the hotel's OK:GO entry on Ginto.
Are pets allowed?
Pets are not allowed.
Is the hotel suitable for families?
Yes. Family rooms have a double bed and an additional third bed. For ideas on what to do, see our page «Zurich with kids».
Check-in, booking & cancellation
What are the check-in and check-out times?
Check-in is from 3 pm, check-out by 11 am. Where possible, we prepare your room earlier at an additional fee. You can leave your luggage at reception at any time.
Can I check in online?
Yes. Our guest app lets you complete check-in before you arrive and gives you all the key information for your stay. You receive your personal link to the app by email with your booking confirmation.
Can I book a guaranteed early check-in?
Yes. You can book early check-in from 10:00 am in advance in the guest app from CHF 25. Without a booking, we prepare your room earlier whenever possible.
Can I book a room upgrade in advance?
Yes. Before arrival, you can book an upgrade to a higher room category in the guest app, for example from a single room to a business room from CHF 15. Further add-ons are also available in the app [parking, romantic package)
Is reception open 24 hours?
Yes, reception is staffed 24 hours a day from Wednesday through Saturday. From Sunday through Tuesday the reception is staffed until 02:00 am. We are reachable by emergency phone +41 44 265 60 75
Where do I get the best rate?
Book directly at www.hotel-alexander.ch. We guarantee the best available rate here, and direct bookings can be cancelled free of charge up to 24 hours before arrival.
Can I cancel for free?
Direct bookings made on our website can be cancelled free of charge up to 24 hours before arrival. Bookings made through online portals follow the portal's terms.
Do you offer day rooms (day use)?
Yes. You can book a room during the day without an overnight stay, for example before an evening flight. See «Day Room – Day Use» for details.
Do you offer corporate rates and group bookings?
Yes. We offer a corporate rate for companies and a dedicated group reservation service. Contact info@hotel-alexander.ch or +41 44 251 82 03.
Breakfast & services
Is breakfast included?
Yes. The breakfast buffet with regional products is included in the room rate. It is served Monday to Saturday from 7:00 to 10:30 am, and on Sundays and public holidays from 7:00 to 11:00 am.
Are gluten-free or lactose-free options available?
Yes. The breakfast buffet includes gluten-free bread and lactose-free milk.
What extras do guests get?
Guests receive free entry to the Kunsthaus Zürich art museum for up to 4 people. We also lend free mobile Wi-Fi hotspots with unlimited data (subject to availability, no advance reservation). Tea and coffee are available at reception all day. The first filling of the minibar is free of charge for direct bookers.
Is the hotel sustainable?
Hotel Alexander is part of the Swisstainable programme and is classified at Level II – engaged.
Parking
Can I park at the hotel, and what does it cost?
Yes. The hotel has its own underground car park with 5 parking spaces. A space costs CHF 30 per day and must be reserved before arrival, as spaces are limited.
How do I get to the hotel by car?
In Zurich, follow the signs for «City» and «Central». At check-in you can stop briefly in front of the hotel at Niederdorfstrasse 40. We hand you the garage key and show you the way to the car park, which is accessed by a car lift.
Hotel Alexander & Alexander Guesthouse
What is the difference from the Alexander Guesthouse?
The Alexander Guesthouse is our 2-star sister property a few steps away in a quiet side street. Its rooms are more simply furnished and lower priced. Check-in and reception for both properties are at Hotel Alexander, Niederdorfstrasse 40.
How old is the building?
The first files date back to 1357. The building as it stands now was built in the year 1973.
